Our Policy

Order Processing
DAS LA VIE ships worldwide from Vietnam through trusted international courier partners.
• In-stock items: Prepared for dispatch within 2–3 business days.
• Pre-order and made-to-order items: Prepared according to the estimated timeline stated on the product page.
• Once your order has been dispatched, you will receive a confirmation email with tracking details.
Processing times may be extended during collection launches, promotional periods, or public holidays. Should there be any significant delay, our team will keep you informed.

Delivery Time
Estimated delivery times vary depending on the destination and courier service. The expected timeframe will be displayed at checkout after your shipping address has been entered.
Please note that delivery estimates may be affected by customs procedures, local regulations, or circumstances beyond our control.

Shipping Fees
Shipping fees are calculated at checkout based on the destination, parcel weight, and selected courier service.

Tracking Your Order
Tracking information may take up to 48 hours to become active after dispatch.
If you require assistance with your shipment, please contact support@daslavie.com with your order number. Our team will be pleased to assist.

Order Adjustments
If your order has not yet entered preparation or production, we may be able to assist with:
• Updating the shipping address
• Correcting contact information
• Changing the selected size or colour
• Adding or removing an item
Order adjustment requests should be submitted within 12 hours of receiving your order confirmation. Adjustments cannot be guaranteed once an order has entered production, preparation, or dispatch.
Please contact us as soon as possible. All requests remain subject to confirmation from our Customer Care team.

Sizing Assistance
Our silhouettes are designed to follow and move naturally with the body. We recommend reviewing the size guide available on each product page before placing your order.
If you are between sizes or would like personalised guidance, our Customer Care team will be happy to assist.

Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or clearance fees determined by the destination country.
Unless otherwise stated at checkout, these charges are not included in your order total and are the responsibility of the recipient.
As customs regulations vary, we recommend reviewing the relevant import requirements before placing your order.

Delivery Issues
Please ensure that your shipping address and contact details are complete and accurate before checkout.
DAS LA VIE provides international shipping for all international orders, unless otherwise agreed prior to dispatch.
• Parcels are delivered to the shipping address provided at checkout.
• Parcels may be left at a suitable location in accordance with the carrier’s local procedures.
For international orders, customers are responsible for completing any delivery and customs clearance requirements. Orders that are refused, left unclaimed, or returned due to incorrect information, unpaid customs charges, or failure to complete required procedures are not eligible for a refund. Any return, redelivery, customs, storage, or handling costs incurred will be borne by the customer.
Where possible, our team will assist in communicating with the courier to find the most suitable resolution.

Every DAS LA VIE product is carefully crafted and inspected before dispatch.
Except where required by applicable mandatory consumer protection law, DAS LA VIE does not offer a standard refund or return policy. However, we do support exchanges in eligible cases.

When You Can Request an Exchange
We accept exchange requests in the following cases:
• The item has a confirmed manufacturing defect
• The item received differs from the confirmed order
• You would like to exchange the item for another size
Each order is eligible for one exchange only, subject to approval and product availability.

Exchange Request & Timeframe
All exchange requests — including those due to product defects or shipping errors — must be submitted within 5 calendar days of order arrival. We are unable to process requests beyond this period.
Please email support@daslavie.com with your order number, reason for exchange, preferred replacement, and clear product photographs and, where required, an unboxing video for defective, damaged, or incorrect items.
Please wait for confirmation and return instructions before sending your item back.

Return Conditions
To be eligible for exchange, items must:
• Be returned in their original condition — unworn, unwashed, unaltered, with tags attached
• Be returned within 7 calendar days of exchange approval
• Have the requested replacement available
Where requested, the unboxing video should continuously show the sealed package through to the fully unboxed product.
Items returned without prior approval may not be accepted.

Non-Exchangeable Items
The following items are Final Sale and are not eligible for exchange due to size, fit, change of mind, or personal preference. This does not affect claims for defective, damaged, or incorrectly supplied items.
• Sale & Promotional Items: All clearance, sale, or promotional items
• Bespoke & Customized Pieces: Bespoke, customized, or individually altered items.
• Pre-Order & Made-to-Order Items: Not eligible for size exchange unless otherwise stated on the product page.
• Accessories: Jewelry, bags, shoes, and other accessories.
• Used or Altered Items: Items showing signs of wear, washing, alteration, perfume, makeup, or damage.

Exchange Process
1. Submit your request within 5 calendar days of delivery.
2. Receive confirmation and return instructions within 2–3 business days.
3. Return the item within 7 calendar days of approval.
4. The returned item will be inspected upon arrival.
5. Once approved, the replacement will be prepared and dispatched with new tracking details.
The overall exchange process may take approximately 15–30 days, depending on return transit time, customs clearance, product availability, and destination. Our team will keep you informed throughout the process.

Exchange Costs
If the exchange is required due to a confirmed defect or an error made by DAS LA VIE, we will cover the reasonable return and replacement shipping costs.
For size exchanges or other customer-requested changes:
• The customer is responsible for two-way shipping
• Any customs duties or import charges are the customer’s responsibility
• All estimated costs will be confirmed before proceeding
Exchange shipping is based on the courier’s actual rate and may differ from the shipping fee originally paid.
Size exchanges will be made for the same item where available. If an alternative item is approved, it must be of equal or higher value, with any price difference paid by the customer.

Due to the limited nature of our production, DAS LA VIE does not generally accept returns or provide refunds for changes of mind, unsuitable fit, or personal preference.
However, if your item arrives damaged, defective, or different from your confirmed order, our team will carefully review the case and offer an appropriate resolution.

Eligible Cases
A return or refund may be considered when:
• The item has a confirmed manufacturing defect
• The item received differs from the confirmed order
• DAS LA VIE is unable to provide a suitable replacement
Each case is reviewed individually and eligibility does not automatically guarantee a refund.

Available Resolutions
Depending on the circumstances, DAS LA VIE may offer an appropriate resolution, including:
• Complimentary repair
• Replacement or exchange
• Store credit
• Refund to the original payment method where an alternative resolution is not available or appropriate
The appropriate resolution will be determined based on the nature of the issue, product availability, and condition of the item.

How to Submit a Request
Please contact support@daslavie.com within 5 calendar days of delivery with:
• Your order number
• A brief description of the issue
• Clear photographs of the item
• An unboxing video may be required to verify claims involving damaged, defective, or incorrect items.
Please do not return any item before receiving confirmation and return instructions from our team.

Return Conditions
Approved return items must:
• Be unworn, unwashed, and unaltered
• Remain in their original condition
• Include all original tags and packaging
• Be returned within the timeframe stated in the return authorisation
DAS LA VIE reserves the right to decline a return if the item does not meet these conditions.
Original shipping fees, duties and taxes are otherwise non-refundable, except where required by applicable law.

Refund Processing
Once an approved return has been received and inspected, eligible refunds will be processed within 14 business days to the original payment method.
Additional processing time may apply depending on your bank or payment provider.

In selected cases, store credit may be offered as an alternative resolution.
Store credit:
• Is issued digitally as a gift code or voucher
• Becomes active once the return is approved
• Is valid for 90 days from the date of issue
• Is non-transferable and cannot be redeemed for cash
Any additional conditions will be communicated when the store credit is issued.